EchoEcho Terms and Conditions of Service

Effective Date: October 2025
Last Updated: October 10, 2025

These Terms and Conditions (“Terms”) govern all services provided by EchoEcho (“EchoEcho,” “we,” “our,” or “us”) to any client or user (“you” or “Client”).
By engaging EchoEcho, paying an invoice, signing a proposal, or using our services, you agree to these Terms.

1. Company Information

EchoEcho
Business ID: 3567881-5
Registered Address: Vantaa, Finland, 01300
Email: info@getechoecho.com
Operating in: Finland (EU) and Australia (global clients)

2. Scope of Services

EchoEcho provides automation, marketing, and technology services, including but not limited to:

Digital marketing strategy and execution (email, SMS, ads, and content)
CRM and marketing automation builds (Make.com, HubSpot, Brevo, etc.)
Data integration, analytics, and automation management
Website, landing page, and campaign development
Advisory, training, and consulting services

Specific service details, deliverables, and pricing are set out in individual Proposals, Quotes, or Service Schedules, which form part of this agreement when accepted.

3. Engagement and Approvals

Work begins once all required information, assets, access, and payments (if applicable) are received.
Client approvals may be requested in writing (including via email or project platform).
If no response is received within five (5) business days, the materials or deliverables will be deemed approved.
Out-of-scope requests will be quoted separately or billed at EchoEcho’s standard hourly rate of €70 EUR per hour (or equivalent in AUD/USD).

4. Retainers, Projects, and Ongoing Work

Retainer contracts have a minimum term of three (3) months, billed monthly or annually as specified in the proposal.
Either party may terminate a retainer with 30 days’ written notice after the initial term.
Fixed projects require full payment before launch or handover.
Project timelines depend on timely provision of information, approvals, and assets by the Client.

5. Payment Terms

Invoices are due within 7 or 30 days, depending on the agreement.
Services and access may be suspended after 14 days of non-payment until invoices are settled.
Ad spend, third-party software costs, or media fees are billed directly to the Client or on-charged as outlined in the agreement.
All fees are quoted exclusive of taxes, which may be applied where required.
Payment may be made in EUR, AUD, or USD, depending on the Client’s preference and invoicing arrangement.

6. Client Responsibilities

The Client agrees to:

Provide all materials, access credentials, and approvals required to perform the Services.
Ensure all provided materials, contact lists, and campaign data comply with GDPR, Australian Privacy Principles, and anti-spam laws.
Obtain all necessary consents for any personal data provided for marketing use.
Remain responsible for the accuracy, legality, and integrity of supplied data and content.

Projects will not commence or be delivered until all required assets and payments are received.

7. Data Handling and Privacy

EchoEcho processes personal data in accordance with its Privacy Policy.
When handling client-owned data (e.g., marketing contacts), EchoEcho acts as a Data Processor, following the Client’s lawful instructions and applicable data protection laws.
A Data Processing Addendum (DPA) is available upon request and forms part of this agreement when applicable.
EchoEcho does not use client data for its own marketing or analytics.

8. Compliance and Acceptable Use

The Client must not request or use EchoEcho’s services for:

Illegal or prohibited activities under applicable laws.
Promotion of unlawful, defamatory, or misleading content.
Distribution of spam, unsolicited communications, or unverified contact lists.

EchoEcho reserves the right to suspend or terminate services immediately if any breach of these terms or legal requirements occurs.

9. Intellectual Property

EchoEcho retains ownership of all pre-existing tools, templates, methods, and intellectual property used in the delivery of services.
Upon full payment, the Client will own the final deliverables created specifically for them.
EchoEcho grants the Client a perpetual, non-exclusive license to use any supporting materials or systems necessary to use those deliverables.
EchoEcho may display non-confidential deliverables, logos, testimonials, or case summaries for promotional purposes unless the Client requests otherwise in writing.

10. Warranties and Disclaimers

EchoEcho will deliver services with reasonable care, skill, and diligence expected of a professional digital marketing agency.
However, no guarantee of specific results, performance, traffic, or return on investment (ROI) is made or implied.
Services may depend on third-party systems (e.g., ad platforms, CRMs, APIs). EchoEcho is not responsible for outages, downtime, or policy changes made by these providers.

11. Limitation of Liability

To the fullest extent permitted by law, EchoEcho’s total liability for any claim arising under these Terms is limited to the total fees paid by the Client in the six (6) months preceding the claim.
EchoEcho is not liable for:
- Loss of profit, revenue, data, goodwill, or indirect damages;
- Issues caused by Client-provided data, third-party systems, or noncompliance with law.
Nothing in these Terms limits liability for willful misconduct, fraud, or rights under Australian Consumer Law (if applicable).

12. Indemnity

The Client indemnifies and holds EchoEcho harmless from any claim, fine, or loss resulting from:

Unlawful or misleading materials supplied by the Client.
Breach of data protection, anti-spam, or advertising laws by the Client.
Infringement of third-party intellectual property through materials or data provided by the Client.

13. Termination

Either party may terminate this agreement with 30 days’ written notice after the minimum term, or immediately for material breach.
A breach may be cured within 14 days after written notice. If not remedied, the non-breaching party may terminate immediately.
On termination, all outstanding fees become due, and EchoEcho may revoke access to systems or deliverables until payment is made.
EchoEcho will deliver all paid deliverables and, upon request, assist with off-boarding (which may incur additional costs).

14. Support and Service Levels

Support hours: 4:00 AM – 11:00 PM Helsinki Time (GMT+2), Monday–Friday.
EchoEcho aims to respond to issues within the following non-binding timeframes:
- Priority 1 (critical): 4 business hours
- Priority 2 (major): 1 business day
- Priority 3 (minor): 3 business days
Escalations may be raised via email, and for urgent matters, via approved communication channels such as Slack or phone.

15. Subcontractors

EchoEcho may use vetted subcontractors or freelancers under confidentiality and data-protection obligations.
EchoEcho remains responsible for the performance and compliance of any subcontractor involved in delivering the Services.

16. Non-Solicitation

The Client agrees not to directly hire, solicit, or engage any EchoEcho employee, contractor, or subcontractor involved in their project for a period of twelve (12) months after completion, without EchoEcho’s prior written consent.

17. Force Majeure

Neither party will be liable for failure or delay in performance caused by circumstances beyond reasonable control, including but not limited to natural disasters, internet outages, strikes, government actions, or third-party service disruptions.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of Finland, without regard to conflict of law principles.
For Australian clients, nothing in these Terms limits rights under the Australian Consumer Law.
Any dispute shall first be resolved through good-faith negotiation and mediation before proceeding to the courts of Helsinki, Finland.

19. Changes to These Terms

EchoEcho may update these Terms periodically. The latest version will always be available at www.getechoecho.com.
Significant changes will be communicated to existing clients via email or platform notice. Continued use of our services after updates constitutes acceptance of the revised Terms.

20. Contact

For all contract, billing, or legal matters, please contact:

EchoEcho
Unikkotie 5
Vantaa, Finland, 01300
Email: info@getechoecho.com